Responsible Gaming – BDT Hazi's Safe Gaming Policy & Your Protection

Bdt hazi's policy is one account per person. However, different members of the same household or those sharing the same IP address may each open an account, provided they are genuinely separate individuals.

There are a few important things to note here. Each account must be registered under a different name, a different mobile number, and a different payment method. Two accounts cannot be opened using the same NID or identity document.

If our system detects multiple accounts from the same device or network, it may automatically flag them for review. You may be asked to verify your identity. If it is confirmed that one person is operating multiple accounts, both accounts will be closed.

If anything feels off, reach out to Live Chat before it becomes an issue. We'll assess the situation and point you in the right direction.

This situation is a bit tricky, but there's a way through it. Start by clicking "Forgot Password" on the login page. If your mobile number hasn't changed, you can easily set a new password using an OTP.

If your mobile number has also changed, you'll need to contact our support team directly. To verify your identity, you'll be asked to provide: the name used at registration, your approximate registration date, the amount or method of your last deposit, and your national ID details.

We'll use this information to verify your identity and help recover your account by adding a new mobile number. The process typically takes 24–48 hours. For security reasons, we recommend handling this via live chat or email rather than over the phone.